THE FINE PRINT

WHAT IS YOUR RETURNS POLICY?

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COURSES/DIGITAL PRODUCTS

Our courses and digital products are a lifetime access product and as such are not valid for any refunds or cancellations.

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COACHING PACKAGES

All coaching packages are non-refundable and cannot be applied to cancellations. Please ensure you review your booking carefully before purchase.​

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WHAT ARE YOUR GENERAL TERMS & CONDITIONS?

 

SCOPE OF SERVICES

Renee Ella provides coaching, mentoring, and creative resources as outlined in your chosen package or session plan. Any additional work or services beyond the agreed scope will be discussed separately and may incur extra charges.

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PAYMENT TERMS

Payment for all services, including coaching packages and resource bundles, is required upfront unless otherwise agreed. Payment confirms your booking and your acceptance of these terms.

 

CONFIDENTIALITY

I deeply respect your privacy and the confidentiality of your personal and business information. Nothing you share with me will be disclosed without your explicit consent.

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CLIENT RESPONSIBILITIES

You agree to provide timely information, feedback, and access to any necessary platforms or materials to help keep our work together on track. Collaboration is key — delays in your input may affect timelines and could lead to additional fees.

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OWNERSHIP OF WORK

Once full payment is received, you will own the final deliverables created specifically for you. I reserve the right to showcase non-confidential work samples in my portfolio unless otherwise agreed.

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TESTIMONIALS AND FEEDBACK

By submitting any testimonials, reviews, or feedback (written, audio, or visual), you grant me permission to use, reproduce, and share this content publicly across all platforms and marketing materials without needing further approval or notification.

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RESCHEDULING & CANCELLATIONS

Rescheduling and cancellation policies vary by service and are detailed in your specific service agreement (e.g., coaching packages, 1:1 sessions, workbook purchases).

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FORCE MAJEURE

Neither party will be held responsible for delays or failure to perform due to unforeseen events beyond reasonable control, such as natural disasters, illness, or technical issues.

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AMENDMENTS TO TERMS

I reserve the right to update these terms at any time. Clients will be notified of any changes, and continued use of services indicates acceptance of the updated terms.

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DISPUTE RESOLUTION

In the event of a disagreement, we commit to open communication and working together in good faith to reach a fair resolution.

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GOVERNING LAW

These terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of courts within this country.

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COPYRIGHT

All original content, resources, coaching materials, and creative works provided by Renee Ella are protected under copyright law. You may not copy, distribute, reproduce, or resell any materials without explicit written permission. Use of the materials is licensed for your personal and professional development only and does not transfer ownership.

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WHAT IS YOUR PRIVACY POLICY?

 

Here at Renee Ella, your privacy matters deeply to me. I want you to feel safe and respected when you interact with my website and resources. I do not sell your data or share your personal information with any outside parties.

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I collect your information solely for in-house use — to better understand your needs and create content, products, and services that truly support you and others like you.

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I may also use your details to contact you about relevant offers, updates, or new releases that I believe could benefit your writing journey. You can unsubscribe from these communications at any time — no hard feelings!

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above and those listed below only.

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We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

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My company is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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I may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Please know that this privacy policy may be updated from time to time. Any important changes will be posted here, so you’re always in the loop about what info is collected, how it’s used, and your options regarding your personal data.

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You can also update or change your personal information anytime by accessing your profile and account settings on the website.

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Thank you for trusting me with your journey — I’m committed to handling your information with care and respect every step of the way.

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COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

 

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of reneeella.com, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

 

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites, unless explicitly stated. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

 

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

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CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact and we will endeavour to respond within 2 business days.

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Last updated: 10 AUG 2025​